Support

Contact us

Email [email protected] for help with your account, your store or the Shopis mobile app. We answer in English and Hebrew, Sunday to Thursday, and aim to reply within one business day. Please include your account email and the name of the store you are asking about.

Shopis merchant mobile app

The Shopis app is a companion for merchants who already have a SHOPIS account and access to a store. Sign in with the same email and password you use on shopis.ai, or with Google or Apple sign-in if your account uses them. New accounts and stores are created on the web at shopis.ai/signup, not inside the app. The app does not sell anything and contains no in-app purchases.

The actions available to you in the app depend on your permissions in the store. If a control is missing, ask the store owner to review your team role.

Common questions

I cannot sign in. Confirm the account works at shopis.ai/login first. If it does and the app still fails, email us the account email and the approximate time of the attempt.

I do not see my store. Your user must be a member of that store. The store owner can invite you from the store team settings.

I want to delete my account. Email [email protected] from your account email and we will verify the request and delete the account and its stores, keeping only records required by applicable law.

Billing

Plans and billing for the SHOPIS platform are managed on the web. See pricing or email us with billing questions.